Digital transformation is essential not only in-terms of quick-time period progress and market share, but in addition to make sure their lengthy-term survival and relevance. Digital platforms and ecosystems can drive efficiencies, and thru new and sudden collaborations, create new value for companies and for customers. Digital maturity across industries have been categorized into personas such as: learners, conservatives, fashionistas & digital masters with digital and leadership capability driving their enterprise transformation.
The digital age has brought about a new approach of thinking on process and operations. Smart devices with digital capabilities are seamlessly offering direct advantages to industries round productivity, effectivity, innovation and choice making.
Right this moment’s millennial enterprise CEO priorities are innovation, velocity to market, public belief and human capital which leads to initiatives around digital and knowledge driven business. The CIO priorities are to manage each innovation and operations. While on one hand it’s to increase transformation, effectivity, safety, on the other hand it’s to chop prices & time for new service, keep, simplify IT models & infra and improve enterprise process.
The business outcomes of a digital transformation program decides its important success factor or value proposition. These may very well be around customer expertise transformation or enterprise person efficiency. Folks, process and technology are critical factors for fulfillment of any transformation program.
It is imperative that a digital transformation is applied to the tip to end process and not in a piecemeal manner. An extremely jazzy and digital customer acquisition entrance end with a handbook / semi guide process at the back office or vice-versa will never lead to the desired enterprise outcomes. So a whole digital process automation leads to innovation, efficiency and belief and that turns into one of the essential success factor for the transformation program.
Change management is one other vital success factor for a digital transformation. Folks / assets directly or indirectly involved in such a change decide the destiny of any such initiative. Considerations around perceived lack of control of a handbook / semi-automated process, push back on any change, adaption of any big picture innovation model needs to be managed by a structured change administration process comprising of clear communication, management direction, creating collaborative environment to address organisational cultural challenges.
Technology plays a key role in the success of an adaptable digital transformation. Nonetheless instead of technical knowhow or options of a software or hardware, it the convenience of implementation, design thinking, smooth transition and program management with a finesse that stands out and leads to an acceptable digital transformation which gets applauded each externally and internally.